Use Silence

This may be difficult, but it's profitable. Silence is awkward, and many of us have a natural tendency to fill it. But silence means different things at different times: sometimes ignorance, confusion, or hostility; other times thinking, feeling, or remembering. Wherever you can, allow the person being interviewed some silence and see what happens. If it's hostile silence, you'll soon know it. But it is more likely that the person is doing some mental collecting and will fill the silences directly. Often, such silence can draw out rich information you never expected.

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