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With more than five years of experience coordinating critical care for patients in multiple hospital departments (ICU, NICU, ER, Cardiac Care Unit), I offer strong qualifications that are an excellent match for your needs.

You Require...

I Offer...

Licensure

Registered Nurse, State of Hawaii (since 2003)

Degree

BSN, University of Illinois, 1998

Certifications

Current BLS/HCP card; NALS and PALS certification

English Language

Native English speaker; also developing fluency in Hawaiian

While easy to peruse, this format is not always the best strategy. One problem is that it can shine a glaring light on areas in which you are not as strong as other candidates, and therefore make it easy for the employer to eliminate you from consideration. If you like this style, we recommend that you use it only when you are a perfect match (or better) for every qualification the employer is seeking.

Of course, you will not always be able to refer to a job description when writing your cover letters. In those instances, do your best to determine what the employer's most pressing concerns are, and address those in your cover letter. If no position exists, refer to what you know about the company and the industry. Here is an example of the middle section of a cover letter that does just that.

Today's manufacturing economy presents many challenges. To stay competitive, plants must constantly become more efficient. I believe that the best way to accomplish this is by involving all employees in the improvement initiatives. When production workers are invested and involved, they put their heart and soul into meeting (and often exceeding) goals.

I put this philosophy into action as production supervisor at Western Widgets. To keep our costs competitive, we were challenged to increase efficiency by 10% without an investment in technology. I brainstormed with all of our production staff, and we broke down into teams to test three of their ideas. With a little competition, everyone was motivated to make their idea work the best. As a result, we implemented two of the ideas on the production line, increased efficiency 12%, and rewarded every worker for his or her contribution.

Note: We don't believe it's essential that you compare your qualifications point-by-point with every requirement in a job description. Remember, your cover letter accompanies your resume, which provides much more detail. The main purpose of your cover letter is simply to create interest in talking with you to find out more. If you hit on your most important qualifications and most significant contributions— always in areas of interest to the people you are writing to— then you will pique their interest and motivate them to look at your resume and ultimately pick up the phone to contact you for an interview.

If your cover letter can expand on a specific problem you've already discussed in your initial phone call, so much the better. With this strategy you show employers that you listened, understood their concerns, and already have ideas for solutions. Here is an example.

In our discussion on Wednesday you mentioned the high level of absenteeism in the call center. I have some ideas and some experience that might help—-for example, at Techline we were experiencing absenteeism as high as 20% that really hurt our response times. We set up a series of incentives that increased for every week, month, and quarter of perfect attendance. Employees knew they had control over their bonus payments and therefore took responsibility for their own attendance.

Not only that, we added team bonuses as well, so that team members encouraged their peers to come to work. As a result, our attendance improved to a steady 95%, we cut 30 seconds from our average response time, and the increased productivity more than covered the cost of the bonuses.

Show Results and Be Specific

The theme that runs through all of these examples is results. Employers are interested in applicants who have performed well in their past positions, and sharing specific examples will help them understand how you can add value to their organization.

Another key point is that the most credible and powerful examples are specific, not general. An employer might advertise for someone with "five years of sales experience in the medical industry," but if you have called ahead, learned more about the company, and know that they want someone to sell disposable medical products to hospitals, you can make your example much more specific and relevant: "I have five years of successful experience (averaging 125% of quota) in sales of disposable medical products to hospital purchasing departments."

Consider the difference in impact when we add specifics and results to straightforward qualifications statements:

Before

After

My experience includes leading technical teams and projects for major clients of our consulting firm.

I have marketing experience with several retail chains and an excellent grasp of merchandising.

My background in the construction industry is broad. I am knowledgeable rough and finish carpentry, electrical, HVAC, and plumbing for projects of all sizes.

My track record reflects 100% on-time delivery of critical client projects, leading 5- to 10-person technical teams implementing enterprise software (primarily SAP) for client companies such as Acme, XYZ, and Worldwide.

At Federated, I developed marketing and merchandising strategies for the Southwest Region that resulted in 20% more traffic and a 12% increase in same-store sales.

As construction supervisor, I directed the activities of all of our subcontractors (carpentry, electrical, HVAC, and in plumbing) and was able to create a true teamwork environment. In fact, on the $140 million Camp Building project, we set the lowest record in our company's 10-year history for "lost days" due to subcontractor scheduling and material problems.

In all of these examples, it is important to understand that the specifics provided are directly relevant to the employer's needs. For your letters to be powerful and effective, you must relate your experiences and achievements to the specific concerns that you have been able to uncover before writing your letter.

Yet it's true that most organizations have similar needs in common. Every business is concerned about making money (both revenue and profit). Every business, government, and not-for profit organization would like to improve its efficiency, productivity, and customer service. When you write about your successes and experiences for one organization, you will often be able to use those same statements in another letter, perhaps slightly editing to customize your letter to the second organization's circumstances.

Create a Library of Success Stories and Experience Statements

Wouldn't it be easier to write your cover letters quickly if you had a resource where you could quickly review, select, and then edit this important "middle section" material? We recommend that you create just such a resource.

Every time you write a cover letter, copy your success stories and achievement statements (the "middle section" of the letter) into a separate document where all of these sections are stored. After you've written three or four letters, rather than starting from scratch each time, go first to your "library" and see if one of your prior sections is applicable for the new letter you're about to write.

It will be even more helpful if you tag each of your library entries with keywords that relate to the specific competency, success, or experience it illustrates. You can use a worksheet like the one we provide in this section, or simply create a word-processing file where you store all of this information for easy access.

Here are two worksheets—one blank, for your use (you may copy as many of these worksheets as you need), and one filled in for a sales representative. The filled-in sample shows competencies in a variety of areas—individual performance, team leadership, training, customer problem-solving, and territory management and growth—that this individual will want to highlight in various cover letters, depending on the specific opportunity and the needs and challenges of the employer.

Tip: For your cover letters, you can expand on many of the results, examples, and success stories that are in your resume. However, it's never a good idea to transfer information word-for-word from your resume to your cover letter. Be sure that you say something different about the accomplishment, add more details, blend two or three accomplishments from your resume into one story for your cover letter, or otherwise change the information so that your cover letter is not a carbon copy of your resume. If your resume is not filled with strong accomplishments, see chapter 5 for our suggestions on how to add power and meaning to your resume.

^^ Worksheet 2: Cover Letter Library ^^ (Middle Section)

Competency/Quality/Experience:

Example

Competency/Quality/Experience:

Example

Competency/Quality/Experience:

Example

(continued)

(continued)

Competency/Quality/Experience:

Example

Competency/Quality/Experience:

Example

^^ Worksheet 2: Cover Letter Library (Middle Section)—Completed Example

Competency/Quality/Experience:

Sales success (team leadership)

Example: As District Manager for Super Foods, I led my 6-person team to #1 in our region. We held the top spot for 4 years, and during that time I retained everyone on the team at a time when demand was high and they were getting several calls a week from competitors, inviting them to jump ship.

Competency/Quality/Experience:

Sales success (individual performance)

Example: Managing a new sales territory for a start-up food distributor, I was quickly successful because of my cold-calling and relationship-building skills:

• 100% sales growth every year for 4 consecutive years

Competency/Quality/Experience:

Customer problem-solving skills

Example: I understand that long-term sales success relies on solving customer problems. That is my specialty. For example, with Super Foods I developed Midwest Grocers from a $10K to a $100K account in one year by solving a long-standing problem they had with perishable foods spoilage.

(continued)

(continued)

Competency/Quality/Experience:

Territory management and growth

Example: Having managed territories as large as three states, I understand the importance of good planning and regular sales visits. This often pays off in unexpected ways! For instance, on a regular quarterly visit to my smallest customer, I learned that they were experiencing growth of their Hispanic customer base, and I secured an additional order for new products that increased this account by 25%. With this knowledge, I cold-called two other stores in the area and gained $200K in new business.

Competency/Quality/Experience:

Sales training

Example: After just one year with the company, I was asked to field-train struggling reps. Keeping my territory at 120% to plan, I helped them excel also:

• Reps I trained showed an immediate 10%—20% growth in sales.

• Every one of them exceeded plan that year—some for the first time ever.

• Our region soared from #10 to #2 in the nation.

Two Quick Tips

Here are two quick tips to keep in mind as you write your cover letters:

1. Keep your cover letters brief. You do not need to tell employers everything about yourself or include every one of your qualifications in the letter. Choose the most important, most compelling, and most relevant information for that particular circumstance. Hit the highlights. If you interest your readers and you grab their attention by showing how you can help solve their problems, they will review your resume or call you to ask for any additional details they need.

2. Keep your cover letters readable. Paragraphs should be no longer than four or five lines. Otherwise, the text is too dense and the letter is uninviting. If necessary, break overly long paragraphs into multiple paragraphs, or separate some of the information into bullet points that make it easy for the reader to quickly skim your letter.

Step 5: Close with an Action Statement

Thus far, your cover letter has opened on a strong, personal note, then gone on to include relevant and compelling information in the middle section. Now you must keep the momentum going by closing with an assertive yet polite request to advance to the next step.

We do not recommend that you leave it up to the employer to contact you. After all, your job search is the number-one priority for no one but you. Close on a positive note and let the employer know you desire further contact. Better yet, tell the employer you will call to follow up, and be sure that you keep this promise.

In your closing, don't lose your focus on how you can help an employer solve problems. Instead of simply stating what you want, try to include information about what you can do for the employer. Here are a few examples:

Mr. Smith, I look forward to meeting with you on Monday (I'll be there at 10:00 sharp) and sharing my ideas for your Northeast distribution center.

Thank you for the opportunity to meet with you on Friday. I am looking forward to learning more about your needs and exploring how my skills and experience can be of value to you.

I would appreciate the opportunity to meet with you to learn more about the challenge of expanding your Asian manufacturing capabilities. I will call you early next week to see when it might be convenient to get together, and in the meantime I will put together a few notes and ideas from my experiences in China and Korea.

Assertive vs. Aggressive

We recommend an assertive closing, but we don't recommend that you get too aggressive. Keep your closing polite, positive, and pleasant. It is always better to request than to demand. Consider the difference:

Assertive:

I will call within the next few days to see if we can schedule a time to meet. I'd like to share my ideas for improving the productivity of your field technicians.

Aggressive:

I will call you at 10:00 on Tuesday. Please be available to discuss my ideas for improving the productivity of your field technicians.

Assertive:

I eagerly await your ideas and suggestions. I will call on Thursday in hopes of setting up a brief meeting at a time that is convenient for you.

Aggressive:

Your support is important for my job search, and I eagerly await all the leads you can give me. I will call on Thursday to see what names you have collected thus far.

When Follow-Up Isn't Possible

Sometimes you might be sending cover letters and resumes in response to "blind" ads and you won't know who is receiving your letter—or perhaps even what company it is going to. In those cases, your follow-up is limited—you cannot promise to call, for example. So how do you keep your closing assertive and action-oriented? Here are a few ideas:

Because my qualifications appear to be an excellent fit for your needs, I look forward to the opportunity for an interview. You can reach me most easily on my cell phone (212-489-5612).

I look forward to learning more about this interesting opportunity and exploring the fit with my experience. I would be pleased to answer any quick questions you have by telephone (212-489-5612), and, of course, I'd like to meet with you at greater length in person. I am confident I can help your organization achieve its goals.

May we schedule a time to talk soon? I am a strong candidate for this position and would like to share my ideas with you while learning more about your current and future challenges.

In most cases, your closing will be one paragraph long. Be brief, action-oriented, and focused on your ability to add value.

In some instances, you will want to include additional information before closing your letter. You might wish to convey your reasons for making a change, some personal information that makes you an exceptionally strong fit for the organization or the opportunity, or perhaps your intention to relocate. You do not need to share your entire personal history with your readers, but on occasion this added information will make you a stronger candidate or erase a concern in the employer's mind.

Let's explore these scenarios in more detail.

Reason for Making a Change

While you do not need to share this information, it might be beneficial to do so. Let's say you are leaving your current job after a very short period of time. An employer might be concerned about "job hopping." If you can eliminate this concern right up front, why not do so?

Shortly after I started my current job six months ago, the company owner passed away very unexpectedly. This caused enormous change for the family-owned business, and they have decided to downsize to just one facility and keep the longest-tenured staff.

My current position is very satisfying, and my manager has said she has never seen anyone come up to speed so quickly. But my spouse recently was offered a promotion to 3M headquarters in Minneapolis, so we have decided to relocate to afford her this tremendous opportunity.

Although I have not been actively looking—I have been in my current position for less than a year and find it very satisfying—when Dale told me about this position, I could not pass up the opportunity to return to my hometown of Kansas City. My roots are deep in the Midwest where most of my family resides.

Relevant Personal Information

Your cover letters should be customized for each specific opportunity or circumstance. In some cases you will have a strong personal reason for targeting a particular company or industry. Why not share this information if it helps the employer connect with you?

Having been a model-train buff since childhood, I am very excited about coming to work for Lionel. I know that my passion for your products, as well as my expertise in sales and marketing, will help me become one of your top performers.

My passion for teaching special-needs children stems from my own personal experience as the sister and cousin of two developmentally disabled individuals. I have learned firsthand what a difference it makes when they are properly taught and encouraged to be the best that they can be. For me, this is not just a job; it is a consuming interest.

As a part-time writer myself, I am enamored of the world of books and can think of nothing more satisfying than working in a bookstore. My knowledge of science fiction (even the most obscure authors and titles!) will enable me to be a resource to your customers and other staff.

Intention to Relocate

If you are applying for jobs outside your area, the employer might be concerned that you will expect a relocation package. Sometimes these are just not available, and for that reason employers sometimes will interview only candidates who live in the immediate area. You might be able to put yourself in the running if you communicate that you intend to relocate, and at your own expense.

I will be relocating to Chicago early in September, when my husband begins medical school at Northwestern. We are excited about our new city, and I will be ready to begin my next career opportunity as soon as we move.

Although I currently live in Sarasota, I am in the process of relocating to Austin, where I grew up. I do not expect relocation assistance, as I will be making this move on my own within the next few weeks.

Disclosing Salary Information

With our recommended approach of direct contact with people you know rather than massive ad responses, you do not need to worry about disclosing salary information in your cover letters. The question might come up in your interviews, and you will need to be prepared to answer the question, but for the most part you can appropriately ignore this issue in your cover letters.

At times, though, it is quite likely that you will be responding to ads, and some of the ads might request or even demand salary information. What should you do?

We recommend that you not share your salary history or salary requirements with employers at this stage. After all, you do not know much about the position. If it is a blind ad, you have not even been able to research the company or the industry. Why should you disclose information that can work against you whether it is too high or too low?

Instead, we suggest that you choose one of these options:

• Ignore it. Research shows that employers will—almost 100 percent of the time—look at your resume anyway if they think you have the skills they are looking for.

• Provide a range. You might feel more comfortable responding to the request in some way. If so, we recommend that you first conduct salary research to learn average salaries for the position, and then state your salary requirement in the form of a range. "I understand that typical salaries for this type of position are in the mid forties to mid fifties range, and I anticipate a comparable salary from your company."

• Respond if required. Sometimes you will see an ad that states you "must" include salary information or your application will not be accepted. In these cases, you don't have much choice. Again, this underscores our recommendation that you minimize this type of approach, one that takes the process out of your control, and instead focus on contacting people you know or can get to know.

The Signature Line

After you have written your one- or two-paragraph closing, end your letter with what is called a "complimentary close." Two spaces below your last paragraph, type "Sincerely," "Sincerely yours," "Very truly yours," or another polite and customary phrase. Then space down three or four lines and type your name, exactly as it appears on the top of your resume and cover letter.

Two spaces below your name, add in a notation that indicates you have enclosed your resume. You can use "enclosure" or "attachment"—whichever you prefer.

If you are using a P.S., it should appear two spaces below the enclosure notation.

Think about letters that you have received that have included a P.S. (postscript). If you are like most readers, you immediately read the P.S., and then read it again after you read through the letter. With a P.S. you can close out your cover letter on a particularly powerful, positive note. Be sure your P.S. contains information that is of value to the employer. Here are two examples.

IIS. I was excited to learn about your planned distribution facility in Wilmington. When I opened a similar site for Custom Carriers, I built in technology and processes that made it the most efficient facility of more than 50 nationwide. I'd be happy to share these strategies with you during our meeting.

P.S. Congratulations on being named "Employer of the Year" for Essex County! I understand your employee retention has soared. I know some strategies that ensure that you are hiring (not just keeping) the best people—these strategies have proven to be successful in companies of all sizes. I will pass along my ideas when we meet.

Step 6: Proofread and Polish

Before sending your letter, it is important to make sure that it is error-free and reads well from start to finish. Carefully proofread your letter with attention to the following:

• Spelling. Begin by running your word processor's spell-check feature, but don't stop there! Read your letter slowly, word by word, to be sure that you haven't inadvertently typed "there" when you meant "their" or made some other spelling or word error that will not be caught by spell-check. Be extra certain that you have correctly spelled names, addresses, and company names. If you're not sure, make a phone call to find out.

Grammar and punctuation. A grammatical error will create a poor impression. Make certain that you have correctly matched subjects with verbs, used appropriate punctuation, and used the right adjective and contraction for each instance.

• Tone and flow. Does your letter read well? Will the reader move smoothly from one paragraph to the next? Is the writing style consistent throughout? Is it polite, professional, respectful, and assertive but not aggressive?

If writing is not your strong suit, enlist the help of a friend or family member with excellent language skills. While this step should not take long, it is extremely important to take the time to polish your draft so that it clearly communicates your message to a potential employer in a positive and professional manner.

As soon as you complete your cover letter, take a few moments to copy the relevant parts to your worksheet or separate file. Keep a list of people you've written to, dates you've sent letters, follow-up timeline, and any outcomes. Job search requires you to organize and track a lot of material, and doing it a bit at a time is much more effective than ignoring these steps until you have a large pile to take care of.

Step 7: Choose the Transmission Method (Mail or E-mail)

As we have mentioned, you might be sending many of your cover letters by e-mail rather than printing the letters and sending them by postal mail, messenger, or hand delivery. While most of the steps will be the same, there are a few differences between the two transmission methods.

Printed Letters

Print your letter on good-quality bond paper that matches your resume. Double-check your print quality to be sure that the image is sharp, clear, and adequately dark. Custom-print an envelope to match.

Now, hand-sign your name in the space between the complimentary close and your typed name. Stack the cover letter on top of your resume, fold up one-third from the bottom and down one-third from the top, and insert your letter into the envelope.

If you prefer to mail your materials flat, place the cover letter on top of the resume and insert them unfolded into a 9 x 12 envelope. You can use a label to create the mailing address and return address (most printers can't accept 9 x 12 envelopes for direct printing).

Tip: We recommend that after you write your cover letters, you take a break, then come back for the proofreading and polishing step. You will find that this step goes more quickly and you are able to spot errors and improvements more easily.

E-mailed Letters

It is important that you take just as much care with an e-mail cover letter as you would with a printed letter. Don't let the informality of e-mail fool you into thinking it is not as important to tailor your message or proofread your document. It is! Be sure that you follow every step that we have explained above, except for the formatting guidelines.

We recommend that you create your e-mail messages separately in your word-processing file, then copy and paste them into the e-mail message area. This way you won't be tempted to skip the proofreading and spell-checking stages, and you'll find it easier to file and re-use your cover letters if you keep them in a separate documents file.

When sending an e-mail, it is not necessary to include the inside address (the name and address of the person you're writing to), nor do you have to type the date. Just start right in with your salutation ("Dear Ms. Anderson:"). Unless you are already on a first-name basis, we don't recommend that you use the person's first name or an informal greeting such as "Hey, Dennis." In many cases your e-mail message will be printed out and attached to your resume in the company files or shared with others in the company. It's important to establish the right tone, message, and impression.

The subject line of your e-mail message is important. It will help the recipient understand why you are writing (and thus keep your letter out of the spam file) and, later, can refresh his or her memory about who you are and what value you offer. Consider a subject line like one of these:

SUBJECT: Jan Allen referral — Top sales rep (medical), Andy Smith

SUBJECT: Follow-up re: U.K. expansion, C. Jones

When sending a cover letter by e-mail, we recommend that you attach your resume as a Microsoft Word file. This is the format that is preferred by most recipients.

If you are not certain your recipient prefers a Word attachment, consider also including the text version of your resume in the body of your e-mail, below your cover letter. (In chapter 5, we provide instructions on how to create this format.) You might include a brief explanation below your signature: "My resume is attached in a Word file, but I have also pasted the text version below for your convenience."

Step 8: Send and Follow Up

Now it's time to hit "send," post your letter, arrange for delivery, or in some other way get it on its way to your recipient.

As soon as you send your letter, mark your calendar to follow up within the time frame you've specified. If you have not been specific, then mark your calendar for two days after an e-mail or hand delivery and four or five days after mailing a letter.

It is extremely important that you follow up! Otherwise, you will damage your credibility. Not only that, but following up while your material is fresh at hand will make the conversation more productive. Even employers who are anxious to hire find that their intended phone calls and interviews are often delayed because of the press of other priorities. Don't let your recipient forget about you—give them a call and ask if you can schedule a meeting. Keep your job search moving forward!

Key Points: Chapter 2

Follow these eight simple steps to create and send cover letters quickly and efficiently:

• Step 1: Create Your Format: Design a page layout that you can use for all of your job-search correspondence. Keep it simple, easy to create, easy to read, and coordinated with your resume.

• Step 2: Add the Basics: Start each letter with a date, inside address, and salutation. Double-check all names and spelling.

Tip: In formal and informal polls of hiring authorities, we have been told over and over how few people call to follow up after sending a cover letter and resume. Most people just don't do it. Making this kind of call can be intimidating— you feel like your career is on the line— and it's natural to avoid things we don't like. But we urge you to overcome these concerns and pick up the phone. You will make better progress in your job search, and you will immediately set yourself apart from the vast majority of job seekers who do not take this initiative.

Step 3: State Why You're Writing and Get the Reader's Attention:

Refer immediately to your upcoming meeting or referral source. If you haven't been able to make contact before sending your letter, create a brief, interesting opening that will make your reader want to learn more.

Step 4: Share Information Relevant to the Reader's Needs: This is the most important part of your cover letter. You must provide specific examples from your experience that are relevant to the needs and concerns of your recipient. Create a library of items from this section so that you can quickly pick-and-choose those that are right for a specific letter. Edit and customize to be sure you are addressing the needs you have uncovered.

Step 5: Close with an Action Statement: Don't leave the ball in the employer's court! Be polite and positive yet assertive in your closing. Let the employer know that you want further dialogue and that you will follow up.

Step 6: Proofread and Polish: Be certain that each cover letter is error-free, looks good, and reads smoothly from start to finish.

Step 7: Choose the Transmission Method (Mail or E-mail): Follow the final steps to get your letter from your computer to your recipient. Print and mail, or paste and e-mail. Pay attention to details such as signing your name (in a paper letter) and creating a relevant subject line (for an e-mail message).

Step 8: Send and Follow Up: Send your letter and immediately schedule your next step; then be sure that you follow up professionally and promptly, as promised.

Chapter 3

A Stupendous Collection of Professionally Written and Designed Cover Letters his chapter presents 34 cover letters in a variety of styles and for a variety of professions. While we don't suggest you "copy" the content of any of these samples, they provide good ideas on how others have handled opening language, format, closing paragraphs, and overall tone and flow. Review the sample letters to find ideas on how to design and write your own cover letters. In most cases, you will see that the candidates have taken the initiative to call and perhaps even set up a meeting ahead of time, but in a few instances they have not been able to do so and are sending "cold" letters. For each letter we have identified the situation and added a few comments about the content, style, format, or circumstances of that particular letter.

Letter 1: Pre-Interview, for a Specific Job Opening

Comments: In his letter, Matt conveys both the hard skills and the intangibles that make

March 15, 2005

Stanley Cohen

President

Savin Industrial

2590 East Haven Parkway

New Haven, CT 06510

Dear Mr. Cohen:

Thanks for taking my call and discussing your available mechanic position. I am very interested.

People say that I can fix anything. While that might not be true, I do have a wide range of skills and experience that can help keep your equipment and your facility running smoothly and safely.

I have spent my career building, fixing, and maintaining equipment for manufacturing and construction companies. I have a strong natural mechanical aptitude and the resourcefulness to solve any number of equipment problems, and I have continuously added to my skills through training, team projects, and the willingness to tackle just about anything.

The enclosed resume describes the breadth of my experience, but it cannot convey the creativity and energy I bring to every job nor the satisfaction I get from making machinery and equipment run well.

I look forward to our interview at 8:30 a.m. on the 8th. It will be a pleasure to meet you. Sincerely,

Matt Young enclosure: resume him a great mechanic.

Matt Young

249 Maple Grove Road ■ East Haven, CT 06512 ■ 203-467-1276

Letter 2: No Interview Is Scheduled

Comments: Dion heads up this letter with a quote directly from a recent magazine interview with Mr. Sanderson. Later in the letter he refers to his phone call and mentions Mr.

Sanderson's assistant by name. -

Dion Maxwell

119 Old Possum Way, Middlefield, CT 06455 — 860-247-0904 — [email protected]

March 15, 2005

Mr. Curtis Sanderson President, Oxbow Industries 25 Main Street Middletown, CT 06457

Dear Mr. Sanderson:

"We're always looking for employees who have a good attitude and a great work ethic." —Curtis Sanderson, Connecticut Business Journal 2/25/05

When I read this quote from your recent interview, I knew that I had what you are looking for—the qualities you seek in your best employees, plus skills that are a great fit for your growing Middletown distribution center.

I have more than 20 years of experience at a small milling plant where I filled a variety of roles—changing job duties and pitching in where needed to keep our products moving out the door. I am a licensed forklift operator, capable machinery operator, experienced shift supervisor, and leader in the areas of quality and safety. My work ethic and reliability are second to none.

When I spoke with Adelyn in your office this week, she suggested that I forward my resume directly to your attention. I will call again in a few days to determine the next steps. Thank you for your consideration.

Sincerely,

Dion Maxwell enclosure

Letter 3: No Interview Is Scheduled

Comments: Not able to connect via phone, Jack sends his resume and references both his phone call and his referral source. He shows he is knowledgeable about new challenges the company is facing and relates how his skills and experience can be of value.

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