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Situation: Mr Bianchi of Ferrara Textiles will be looking around the company tomorrow, from about 12.00. Objective: It is important to make a good impression. Strategy: Please:

1 Inform all staff in your department.

2 Remind them to greet Mr Bianchi by name and take time to answer his questions.

3 Arrange lunch breaks so that there is always someone available in your section.

Closing comment: Thank you for your cooperation.

Model answer: Subject: training course

I have found some information about a computer training course. I think it would be useful for someone from our department to attend. The details are as follows: Course: Spreadsheets for Financial Planning. Dates: 4 June - 8 June

I am free and would like to go. Would it be possible for the company to pay?

Thank you.

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