Complete the email with words or phrases from section A. Several answers may be possible. There is one solution that uses each line in the table above just once.

Hi, I'm just back from India -1 had a fantastic time. <1> it's probably one of the best holidays I've ever had. Did you get the email I sent from Delhi? I didn't have much time to write because it was late and the owner of the Internet café wanted to close up for the night. , he kept it open for a few more minutes so I could finish emailing. <3> as I was saying, I really enjoyed myself. I went to Agra to see the Taj Mahal, and I also went to an amazing wildlife reserve called

Sariska.(4) I did have the usual stomach problems at the beginning of the trip, but nothing too bad. ® have you heard the news about Anoushka?(6)

she's just met a guy she really likes and they're getting married next year! His name is Walter. She's only known him for a month. Sara says she met him at a party last week but he didn't seem very friendly.

(7) I always thought Anoushka rushed into things too quickly. What do you think? Don't you think she's a bit young to get married? <®> it's her decision at the end of the day.

That's all for now. Hope to hear from you soon. Bye!


• The words in the gaps make the email sound friendly. Try reading it without these words - it still makes sense, but it is too direct.

• The words in the gaps can help to make the email easier to follow. They show the structure of the text, how the writer is going to continue.

• The words in the gaps are followed by a comma in writing. This is like pausing in speech.

Read the email below twice. The second time you read it, miss out all the words underlined. What is the difference?

Hi Patti! Thanks for your email. Your new job sounds really great -1 know that you've wanted to work as a graphic designer for ages and ages, and now It's finally happened! Congratulations! I'm sure you'll do really well in the job. Well, what about my news? I arrived in Prague about a month ago. It was quite difficult at first. Of course I couldn't speak the language, and finding a place to live wasn't easy. Then my friend Belen and I found a lovely little flat in the old part of town. It's quite small, but it's full of character and we love it. I'm working as a waitress in a cocktail bar. Ifs okay -1 don't suppose I'll do it for long, but it's a way to earn some money. Anyway, that's all for now. I hope you're well, and give my regards to your family - especially your mother. She was so kind to me when I came and stayed at your house. All the best, Florencia.

Check your answer in the Answer key at the back of the book.

Rewrite the email with the words and phrases from the box to make it more friendly. Some of the words and phrases like really, to be honest and First can go in several places. You may also need to change the punctuation in places.

First, really a bit hundreds of a few lines all day long to be honest as you probably know, Oh well, that's life! the next thing is she told me last month Anyway, that's all for now but writing to you has helped because I'm sure you'll have great fun Things have been a bit difficult recently. but I think it's best for both of us

Stefan, just to let you know that I can't join you next weekend. I'm sorry, but I've already arranged to go to Paris. I'm staying with Bernard in his flat, and I really need a break. I've broken up with Rosanna. We've been having a lot of arguments recently, and she's going to move to Hamburg. It's a pity. Then, my job. I — have a lot of responsibilities in the office and it's quite stressful. We have customers who call and I never get a break. I'm sorry if I sound depressed. Hope to see you soon. All the best, Wilhelm.

Read the email exchange between two friends, then match the phrases in italics (1-10) with the phrases (a-j) below.

Hi Toby

Hope you're well.

<1)/Ve got a bit of a problem, and I'd really like your advice. You know I'm doing that secretarial course. Well, it's really boring and I hate it. I've already paid for the course and it runs till the end of June. (2)Do you have any ideas about what I should do? ^Please email me, or give me a call when you get the chance. Sandra

Hi Sandra

<4> I'm sorry you're having such a hard time at the moment, but <5> / think you should finish the course as you've only got a few months to go. You could concentrate on increasing your typing speed - that's always useful. Toby

Toby - no, I really hate the course and I don't think I can last till the end of June. ®What should I do? _ Sandra —

Well, Wwhat about going to a careers advice centre then? Or doing something really different, like travelling abroad for a year. ®That way, you could be thinking about what you really want to do with your life. <9>/ think it's better than just giving up the course and doing nothing. __


Great idea, Toby! Thanks. I'm off to the travel agent's right now. i ;; Sandra ____________ hr]

, Td a) I would really appreciate it if you could write back or telephone me to discuss this matter further, at your convenience. ..3...

b) I think it might be a good idea to

c) I was wondering if you had any ideas about

e) I'd like your advice about a problem I have

f) I hope I have been of some help

g) I think this option would be preferable to ... (+ -ing)

h) I was sorry to hear about your current difficulties

i) This would mean that

j) What would you advise me to do?

• In general, do you think phrases a)-j) are more formal or more informal than those in the emails?

Each phrase below has two words the wrong way round. Correct the mistakes this EH

fisaawja-fflsxrawS §

Asking for advice

Opening: 1 I've got a bit of a problem, and maybe can you help.

Asking for advice: 2 I was wondering if you had any ideas about what should I do.

Closing: 3 Please write and let know me what you think.

Giving advice

Opening: 4 I'm sorry you're having a such hard time at the moment.

Giving advice: 5 I think might it be a good idea to finish the course.

Result: 6 This would mean that could you think about what to do next.

Options: 7 I think this option would preferable be to just giving up the course.

Closing: 8 I hope have I been of some help.

Match the beginnings of the sentences (1-14) with the endings (a-k). Making a suggestion

1 I think we should a) go to an Italian restaurant for your birthday.

2 I suggest b) go to an Italian restaurant for your birthday?

3 Shall we (a question)

4 I think we ought c) to go to an Italian restaurant for your birthday.

5 Perhaps we could d) going to an Italian restaurant for your birthday.

6 How about e) going to an Italian restaurant for your birthday?

7 Why don't we (a question)

Accepting/Rejecting a suggestion

10 It might be g) see one or two problems.

11 I think your idea would h) great idea!

12 I'm not so i) think it would work in practice.

13 It sounds like a good idea, but I don't j) worth trying.

14 It sounds like a good idea, but I can k) sure about your idea.

Complete the sentences by writing one word in each gap.

1 I was if you give me some advice.

2 Please email me when you a chance. I'd really it.

3 I think you finish the course. It's than just giving up.

4 What going to a careers centre as well? It be a good idea.

5 we meet up for lunch one day next week to talk it?

6 I'm not sure your idea will , but it's definitely trying.

Put the parts below into the correct order to make a complete email for someone applying for a job.

(a) the summer programme where I worked last year. I am available for interview in Naples any weekday afternoon, and you can email

(b) as a Word document. You will notice that I have supervised children on a range of sports and cultural activities as well as dealing

(c) Dear Sir/Madam //With reference to your advertisement on the website, I am interested in applying

(d) as I enjoy working with young people. I have a lot of energy and enthusiasm and am also responsible and reliable. I have attached my CV

(e) First Certificate grade A. I would be grateful if you would consider my application. You will see

(f) the travel industry. During the last few summer holidays I have

(g) for the post of tour leader for Italian school students. I am 26 years old and am currently studying

(h) me or telephone me on the number below. I look forward to hearing from you soon. Yours faithfully

(i) for a diploma in Tourism at Naples University. After that I hope to follow a career in

(j) in the job of tour leader, taking students to London. I feel that I would be well-suited for this job

(k) to do something more varied and challenging, and for this reason I am interested

(I) with transport arrangements and tickets. You will also notice that my English is good and I have

(m) from my attached CV that two people can be contacted as references, one is a university professor and the other is from

(n) worked as a youth leader in Italy, and I enjoyed the work very much. Next summer I would like

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