I think this option would be preferable to ... (+ -ing)

I think it's better than ... (+


Close I hope I have been of some help. I hope I've helped a bit.

Close I hope I have been of some help. I hope I've helped a bit.


Making a suggestion I think we should/I suggest that we/ Let's go to ...

Shall we/Perhaps we could/Why don't we go to ...? I suggest/How about going to ... ?


It's a great idea!

I think your idea would work really well. It might be worth trying.


I'm not so sure about your idea.

It sounds like a good idea, but I don't think it would work in practice. It sounds like a good idea, but I can see one or two problems.

Special situations

Thanks Good luck Congratulations

Best wishes Bad news

Just a quick note to say many thanks for ... I really appreciate everything that you have done.

I would like to take this opportunity to wish you every success in the future.

Many congratulations on your promotion/new job. I was delighted to hear the news about... Well done!

Please give my best wishes/regards to ...

I was so sorry to hear about...

I was really sorry to hear you're not well. ... Hope you feel better soon. If there's anything I can do to help, let me know.

Job application

Greeting (formal) Reason for writing

Your background and experience

The job itself

Refering to your CV

Final comments

Dear Sir/Madam

With reference to your advertisement on the ... website, I am interested in applying for the post of ...

I am 26 years old and am currently studying for a degree in ... at... University.

For the last two months/years I have been working as a ... at... .

I am interested in this job because ...

I feel that I would be well-suited for this job as I enjoy/have a lot of experience in ... .

I have attached my CV as a Word document. You will notice that I ... as well as ... . You will also notice that

I would be grateful if you would consider my application.

You will see from my CV that two people can be contacted as references, one is ... and the other is from

I am available for interview in .. ./by phone any weekday afternoon, and you can email me or telephone me on the number below.


I look forward to hearing from you soon. Yours faithfully

Report structure

Introduction / Background



Conclusion / Recommendations

Closing comments

As requested at the Board meeting of 18 April, here is my report. The report will discuss/consider/describe/analyse/review ... The report is based on ... I have divided the report into three sections.

The findings/figures/results/investigations show that... It appears that This has led to a situation where ... The graph/table shows that...

... and I will discuss this in more detail below/in section 3.2.

I (would like to) suggest/recommend that... My specific recommendations are as follows.

Please have a look at the report and let me have your comments. Please feel free to contact me if you have any questions.

Linking words

Sequence Talking generally Contrast

Adding another point



Real (surprising) situation Something is obvious Most important point Rephrasing Result/consequence New topic

Careful, balanced style

Giving both sides of an argument Making a statement less general Making a statement less certain Making a comparison less strong

Firstly, ... Secondly, ... Finally, ... In general, ... Usually, ... On the whole, ... However,... Nevertheless,... On the other hand, ... In addition, ... Moreover, ... On another point, ... For example, ... For instance, ... e.g. Either ... or ... Alternatively, ... Instead of ... In fact, ... Actually, ... As a matter of fact, ... Clearly, ... Obviously, ... Of course, ... Especially, ... Above all, ... In particular, ... In other words, ... That is to say, ... i.e. As a result, ... Therefore, ... For this reason, ... In relation to ... Regarding ... With reference to ...

In general ..., however ... On the whole ..., but...

Many/Some ... Usually/Typically/Often ...

It is possible/probable that... It seems/appears that ... ... tends to be ...

substantially/considerably/much (+ comparative adjective) significantly/relatively (+ comparative adjective) marginally/slightly (+ comparative adjective)


Taking all the above points into consideration, .

Introduction 1 Formal or informal?

c ib

2a 3d 4c

6e 7c 8f 9m 10j 11 o

Email 1

Sorry. I can't make it on Friday. As HI miss the meeting, could you send me a copy of the minutes? FU write to Anita as well, to tell her (that) I won't be there. Once again, I'm sorry for this, and I promise (that) HI be at the next meeting.

Email 2

Thanks for the email of 25 Ian where you asked for help on how to order on-line. I need to know your a/c number before I can deal with this. Please could you also provide details of which version of Windows you're using.

Email 3

Re your order number J891 - we received it this morning, but you haven't filled in the sections on size and colour. What exactly do you need? These products are selling very well at the moment, and I'm sorry to tell vou that the medium size is temporarily out of stock. But we're expecting more supplies soon. Shall I email you when they arrive?

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