Exercise What Did You Learn

Choose the best answer for each of the following questions.

1. Did you add the title, implications of computerizing customer service, to the article manuscript?

a. title, "implications of computerizing customer service"

b. title, "Implications of Computerizing Customer Service"

c. title, "Implications Of Computerizing Customer Service"

d. correct as is

2. Every one of the associates_training to keep current with technology.

3. Head north because the winter special is only available in the northeast starting in january.

a. Head north because the winter special is only available in the northeast starting in January.

b. Head North because the Winter special is only available in the Northeast starting in January.

c. Head north because the winter special is only available in the Northeast starting in January.

d. correct as is

4. The administrator knew it was a problem, he told his boss right away.

a. add a conjunction b. replace the comma with a semicolon c. correct as is d. a or b

5. The supervisor thought about it and she determined the expense was justified.

a. about it and, she b. about it, and she c. about it, and, d. correct as is

6. Marion Silver,_most of the other employees admire as a hard worker, left early.

7. Dr. Ortiz, author of more than thirty books,_to join the faculty.

8. Helena, Montana, San Francisco, California, Rome, New York, and Paris, Texas, are all cities in the United States.

a. correct as is b. replace commas after the states with semicolons c. use dashes after the cities d. either b or c

9. The company had_most profitable year ever.

10. The committee chair asked the members to meticulously review the proposal.

a. correct as is b. to review meticulously c. meticulously to review d. to review the proposal meticulously

Were you able to answer the questions? Compare your answers to the following.

1. Did you add the title, "Implications of Computerizing Customer Service," to the article manuscript?

The correct answer is b. Because "of" is not a key word, it is not capitalized. The title is in quotation marks because it's an article title. (Set book titles in italics.)

2. Every one of the associates needs training to keep current with technology.

The correct answer is b. "Every" is singular and thus requires the singular form of the verb need to maintain subject/verb agreement.

3. Head north because the winter special is only available in the Northeast starting in January.

The correct answer is c. Northeast is capitalized because it's a geographic region, not a direction.

4. The administrator knew it was a problem, so he told his boss right away.

Or: The administrator knew it was a problem; he told his boss right away.

The correct answer is d. The sentence could be corrected with a conjunction, such as so, or a semicolon.

5. The supervisor thought about it, and she determined the expense was justified.

The correct answer is b. When connecting two independent clauses with a conjunction, add a comma before the conjunction.

6. Marion Silver, whom most of the other employees admire as a hard worker, left early.

The correct answer is a. The verb "left" goes with the subject "Marion Silver." "Whom" is the object of the verb "admire."

7. Dr. Ortiz, author of more than thirty books, wants to join the faculty.

The correct answer is b. Eliminate the modifying phrase "author of more than thirty books," and the sentence reads "Dr. Ortiz wants to join the faculty."

8. Helena, Montana; San Francisco, California; Rome, New York; and Paris, Texas, are all cities in the United States.

The correct answer is b. Replacing the commas after the states (except for the last one) with semicolons will help ensure clarity.

9. The company had its most profitable year ever.

The correct answer is b. The collective noun "company" takes the singular possessive "its."

10. The committee chair asked the members to review the proposal meticulously.

The correct answer is d. It is the only alternative where the meaning is clear and the construction isn't awkward.

In this chapter you've learned and practiced the basic grammar, punctuation, word usage, and capitalization rules you need to know in business writing. You've become familiar with common pitfalls and discovered tricks to remember the rules.

In our final chapter, we're going to pull together everything we've discussed thus far. You'll use the systems and strategies you've learned to write and revise a business communication.

This page intentionally left blank.

Chapter Eight

Was this article helpful?

0 0

Post a comment