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How to Create a Sense of Urgency and Increase Response to All of Your Business Communications i

Write reader-focused e-mails, letters, reports, and proposals

Choose the most powerful words in English— and never write a boring memo again!

Increase professionalism by adhering to proper grammar; learn key tricks to help you remember the rules!

Persuade readers by organizing your thoughts logically and expressing yourself cleariy

JANE K. CLELAND

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