When you are putting task-based information on a web site, realize that, in almost all cases, a site visitor is looking for information on only one of what may be many tasks that your product lets users do.
Breaking up task-based information into a single web page for each task is the best way to help web users get just the content they need. Of course, you also need a good search engine and a good navigation structure to allow your site visitors to quickly find the right web page.
Figures 5-4 and 5-5, from the Canadian version of Intuit's QuickBooks, show how some companies are breaking up their online manuals into a database of separate articles on different tasks. The first screen invites you to search by keywords, start down a navigation path, or choose one
Intuit QuickBooks I
©You can search by topic.
You can navigate ^^^ by product.
QuickBooks Support . Search Home
Search for Articles
Search with Key words: -¡All of the words [
Start by selecting your product:
QuickBooks Easy Start QuickBooks J006 Pro Quick Books 2006 Premier QuickBooks Point of Sale QuickBooks Enterprise QuickBooks 2004/05 Pro Quicfc&ooks 2004/05 Premier QuickBooks 2004/05 Baste QuickBooks 2001 Pro QuickBooks 2003 Premier
- QuickBooks 2003 Basic
QuickBooks 2002 Pro QuickBooks 200Z Premier QuickBooks 2002 Basic QuickBooks 2001 Pro QuickBooks 2001 Basic QuickBooks 2000 Pro QuickBooks 2000 Basic QuickBooks Accounts for Mac
©If your problem is one of the most frequent
5carcti j o product database ones, you get to the answer in one click.
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Where can 1 find the latest maintenance release update for QuickBooks 2006?
I'm using QuickBooks 2004 or older and must upgrade to the latest version of QuickBooks to use payrollr How do I upgrade QuickBooks^
when t tried to install the latest update, I received a message to shutdown QuickBooks and try again. Why cant I install the latest update?
Why won't my QuickBooks backup restore?
Figure 5-4 A database of articles with good search and navigation is a good model for the web.
of the most frequently asked questions. When you get to the information pages, you get just the article on your specific need.
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