Divide web content by task

When you are putting task-based information on a web site, realize that, in almost all cases, a site visitor is looking for information on only one of what may be many tasks that your product lets users do.

Breaking up task-based information into a single web page for each task is the best way to help web users get just the content they need. Of course, you also need a good search engine and a good navigation structure to allow your site visitors to quickly find the right web page.

Figures 5-4 and 5-5, from the Canadian version of Intuit's QuickBooks, show how some companies are breaking up their online manuals into a database of separate articles on different tasks. The first screen invites you to search by keywords, start down a navigation path, or choose one

Intuit QuickBooks I

©You can search by topic.

You can navigate ^^^ by product.

QuickBooks Support . Search Home

Search for Articles

Search with Key words: -¡All of the words [

Start by selecting your product:

QuickBooks Easy Start QuickBooks J006 Pro Quick Books 2006 Premier QuickBooks Point of Sale QuickBooks Enterprise QuickBooks 2004/05 Pro Quicfc&ooks 2004/05 Premier QuickBooks 2004/05 Baste QuickBooks 2001 Pro QuickBooks 2003 Premier

- QuickBooks 2003 Basic

QuickBooks 2002 Pro QuickBooks 200Z Premier QuickBooks 2002 Basic QuickBooks 2001 Pro QuickBooks 2001 Basic QuickBooks 2000 Pro QuickBooks 2000 Basic QuickBooks Accounts for Mac

Top Articles

©If your problem is one of the most frequent

5carcti j o product database ones, you get to the answer in one click.

The Federal Budget for 2006 announced a change to the GST rate for Jul* 1, 2006. What do I need to do in QuickBooks to be compliant with this change?

Error: "Error Installing Flash™ 7* when installing QuickBooks 2006 with Macromedia Flash 8 installed in Windows.

Where can 1 find the latest maintenance release update for QuickBooks 2006?

I'm using QuickBooks 2004 or older and must upgrade to the latest version of QuickBooks to use payrollr How do I upgrade QuickBooks^

when t tried to install the latest update, I received a message to shutdown QuickBooks and try again. Why cant I install the latest update?

Why won't my QuickBooks backup restore?

Figure 5-4 A database of articles with good search and navigation is a good model for the web.


Figure 5-5 Each article is like a separate "index card" of information. http://knowledgebase.quickbooks.ca

of the most frequently asked questions. When you get to the information pages, you get just the article on your specific need.

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