Divide web content by type of information

"How do I . . . ?" defines one big set of questions people come to web sites to ask. "How do I . . . ?" questions are about tasks or procedures. People want the information as step-by-step instructions.

"Can I . . . ?" "May I . . . ?" "Must I . . . ?" "Why should I . . . ?" and "What do I need to know about . . . ?" define another big set of questions. These questions are about rules, policies, concepts, and facts. People want the information as questions and answers or clear chunks of facts with good headings.

For user manuals and other large documents, many technical writing groups are breaking up their information, using the Darwin Information Typing Architecture (DITA). For more on DITA, see http://www-128. ibm.com/developerworks/ xml/library/x-dital.

In many cases, you have both "can I" and "how to" information about the same topic. You have policies and procedures. Your site visitors may know the "can I" and need the "how to." They may know the "how to" and need the "can I" for a specific situation. Answer the different types of questions on separate, linked pages or on separate sections of the same page.

Figures 5-8 and 5-9 show how the University of Otago in Dunedin, New Zealand, has separate, but linked, pages on facts about enrolling (entrance requirements) and the process of enrolling.

For user manuals and other large documents, many technical writing groups are breaking up their information, using the Darwin Information Typing Architecture (DITA). For more on DITA, see http://www-128. ibm.com/developerworks/ xml/library/x-dital.

You can check first to to enroll

OTAGO

see if you are eligible

Cow« ft S4lb)Kta DaptrimMb I kbooli Stfvkei t Support Studying at Otago

Winning your d«gr«« Entrinu riquirtmtnti Enrolling / F«ti

If you decide you meet f ^J the requirements and ^^ are ready for the process, you can get to it easily by a link.

Entrance Requirements

To enrol at o New ZeiUnd university you must n following three areas :

Formal Qualified boo for University Entry

uirerrentî in the

Subject! Qutlift cations uirerrentî in the

Subject! Qutlift cations

English Requirements

©This page is divided by topic with a little table of contents at the top of the page.

Figure 5-8 Information that answers the question "Am I eligible?" is separate from, and linked to, information on "How do I enroll?" www.otago.ac.nz/study/entrance.html

OTAGO

©This page explains the process. It answers the "How do I..." question.

IXpirtmwt* I School* tanricw Vh Support Jtudvuig Ot*g<>

TtlfAlAtlcfly Planning faur d«gr«a , Entrntc* i»q<jir«mtMj Enrolling Fm

©If you need to check requirements, they are here through this link.

Enrolling

Lui fi.eiiehW Mir v. 2006

> RELATED INFO

Lui fi.eiiehW Mir v. 2006

> RELATED INFO

Enrolment ac Otago Js a three-step process for most students

1 Regiitr*tiofi

2 Payment of F*h (or Arranging to h«ve tout fees paid d«eti y from 4 Government Student Loan)

3. Court« Appro**! (*«« Key Even«« f«r Coor« Approval dite»).

Key Evantx

Figure 5-9 Separate, linked pages are a good way to organize related web content while keeping each web page short and succinct. www.otago.ac.nz/study/enrolling.htm

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