For questions and answers use I and you for the site visitor we for the organization

If you follow the advice in this book, you'll find yourself writing in ques-tion-and-answer style for at least some of your web content. Web writers often ask me how to use pronouns in these questions and answers.

When the site visitor is asking the question, I suggest using

• "I" and "my" in the question (the voice of the site visitor)

• "you" and "your" in the answer for that same person

• "we" and "our" for the company or agency that is answering the question

www.Expedia.com"/>
www.Expedia.com

When the site is asking the question, I suggest using

• "you" and "your" in the question (addressing the site visitor)

• "I" and "my" in the answer (the voice of the site visitor)

• "we" and "our" for the company or agency that is asking the question

www.Amazon.com"/>
www.Amazon.com
0 0

Post a comment