Think about how best to provide all this information to these web users

Thinking about Joe, the injured worker, and about the information that they needed to provide, the web team at the Washington State Department of Labor and Industries created a web site with

• each phase in the process as a tab in the content area under the page title

• layering within the page where links open to more information without changing the underlying page

The three screens that follow show you how this works.

Wellington Sute Dcpjnmcnt of

Labor And Industries

Topic Inde* | Contacl Info |

Search 1

Home Safety Claims à Insurance Workplace Rights

Trades Ö Licensing

Find a Law(RCW) or Rute (WAC) Get a form or Publication f Help

Find a Law(RCW) or Rute (WAC) Get a form or Publication f Help

Injured? What you need to know i 17VJ1 jJTT-JB Bi'imAB B-'!FVgi UifffU M.'U.tUl

Injured at work File a claim Approved claim or Rejected claim Return to work Closed claim

File a claim.

If you are injured at work, you and the doctor who treats you will fill out an accident report form. Your claim is filed when your doctor sends this report to L9tl For processing. (NOTE: If your employer is self-insured, this process will be different. Contact your personnel department.)

Make sure you:

Complete all required paperwork.

Know how to check the status of your claim.

Cooperate with any requests For an independent medical exam.

Understand your rights as an injured worker. Take advantage of tight-duty job options.

Find out:

What your employer needs to do. What your doctor needs to do.

C Hore about workers' comp claims C Claim information online in Claim ft Account Center S

The basic screen for the section on filing a claim

Washington Stjii Department of

Labor and Industries

Topic Index |

Contact Info |

1 Search |

^ T ^ Home Safety Claims ft Insurance

Workplace Rights

Trades Ö Licensing

;

Find a Law (RCW) or Rule (WAC)

Get a Form or Publication ( Help

Injured? What you need to know

Injured at work

File a claim

Approved claim

Approved claim or Rejected claim Return to work Closed claim

File a claim.

If you are injured at work, you and the doctor who treats you will fill out an accident report form. Your claim is filed when your doctor sends this report to I8tl for processing. {NOTE; If your employer is self-insured, this process will be different. Contact your personnel department.)

Make sure you;

Complete all required paperwork.

Know how to check the status of your claim.

Cooperate with any requests for an independent medical exam.

Understand your rights as an injured worker.

Take advantage of lig^it-duty job options.

Find out:

What your employer needs to do.

What your doctor needs to do.

C More about workers' cotnp claims

C Claim information online in Claim & Account Center A

Complete all required paperwork.

Your paperwork will depend on the type of injury or occupational disease you are claiming. Read it carefully, respond promptly, and keep copies of everything. Always put your claim number on your paperwork and have it handy when you call L8tl.

QlkeHorev*>rfefs frnve:

Your paperwork will depend on the type of injury or occupational disease you are claiming. Read it carefully, respond promptly, and keep copies of everything. Always put your claim number on your paperwork and have it handy when you call L8tl.

QlkeHorev*>rfefs frnve:

Vrttat it the deadline for fifing a claim mrith L&I for an on-the-job injury?

What information goei on the accident report?

What L8l paperwork can I «>ptct in the mail?

How long will it take to find out if my claim has been accepted?

Updating information: How do I let LflU know if my addre», doctor or other information changer?

Did you know?

Clearly filling out the accident report form and explaining your injury will ensure you get all the benefits to which you are entitled.

The same screen after you have clicked on "Complete all required paperwork"

Wlaïibnglort SlJSÇ tl(n:i1ii:cnt of

Laborand Industries j

Topic Index |

Contact Info [

' Search j

Home Safety Claims 6 Insurance

Workplace Rights

Trades & Licensing

1

Find a Law (RCW) or Rule {WAC>

Get a Form or Publication fy Help

Injured? What you need to know

lilWJWl

Injured at work

File a claim

Approved claim

n^TT»

isrym

Rejected claim

Return to work

Closed claim

File o claim.

If you are injured at work, you and the doctor who treats you wiU fill out an accident report form. Your claim is filed when your doctor sends this report to L8lI for processing. (MOTE: If your employer is self-Insured, this process will be different. Contact your personnel department.)

Make *ure you:

Complete all required paperwork.

Know how to check the statu» of your claim.

Cooperate with any requests for an independent me dual exam.

Understand your rights as an injured worker.

Take advantage of tight-duty job options.

Find out:

What your employer needs to do.

What your doctor need« to do.

Complete all required paperwork.

I Your paperwork will depend on the type of injury cVr or occupational disease you are claiming. Read it carefully, respond promptly, and keep copies of everything. Always put your claim number on your paperwork and have it handy when you calt L9J.

Chore about workers' comp claims

C Claim information online in Claim & Account Center li

What is the deadline for filing a claim with Lftl for an on'the-job injury? ■ L9tl must receive your claim application within one year of your injury date to file a claim. We must receive it within two years from the date of your doctor's diagnosis for occupational disease claims,

What information go« on the accident report? What Lfil paperwork can I es^ect in the matt? • A Claim Arrival Card, legal documents called Notices of Decision, and possibly correspondence asking for more information.

How long will it take to tind out if my claim has been accepted? Updating information: How do I let L3J know if my address, doctor or other information change*?

Did you know?

Clearly filling out the accident report form and explaining your injury will ensure you get all the benefits to which you are entitled.

The same screen after you have clicked on two of the questions

When I show this example, people ask me how it's done and whether it's accessible for people who listen to web sites with screen-readers. The answer is "yes." It's done with Show/Hide using Javascript.

Brian Criss, the webmaster responsible for creating these pages, tells me that 99.99 percent of the people coming to their web site have Javascript enabled. Show/Hide does not reload the page or load a new page.

(Reloading a page is a problem for people with screen-readers because the screen-reader assumes it is a new page and starts reading again from the top of the page.) On these pages, when a screen-reader user clicks on a link that opens text just below or next to the link, the screen-reader continues reading whatever is open - thus, reading the newly shown information as intended.

SUMMARIZING CHAPTER 6

Here are key messages from Chapter 6:

• Give people only what they need.

• Start with the key point. Write in inverted pyramid style.

• Break down walls of words.

• Market by giving useful information.

- All sites sell - products or themselves.

- The web is primarily a "pull" technology, marketing specializes in "push."

- Take advantage of "marketing moments" - market after the visitor is at least partially satisfied.

• Layer information to help web users.

- Layer from a brief description to the full article.

- Layer from a main article to more information on a separate page.

- Layer from a part of the page to a short explanation.

- Layer in innovative ways: by summarizing an archived document; by opening layers on the same web page.

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