Tracking Your Order

Getting email confirmation of your order Getting an email when we ship your order

Gift order for someoneon the same email? Don't let us spoil the surprise!

Following your order with its tracking number

Checking your order in Order Tracking/History

Changing an order or backorder

Checking all your orders for the past year

Getting email confirmation of your order

If you gave us your email address when you placed your order, well send you confirmation of the order by email within two hours. This confirmation will give you

• the order number

• the total value of the merchandise

Getting an email when we ship your order

If you gave us your email address when you placed your order, well also send an email to tell you when we've shipped your order. (Exception: If your item ships from an off-site distribution center, you wont get this email.) We usually provide this information within two days after you placed your order.

For most orders, this email will tell you how to track your shipment.

Gift order for someone on the same email? Don't let us spoil the surprise!

The email that we have shipped your order will include information about the individual Kerns in your order. Although the email begins with a notice that it might contain gift information, you still might want to alert the gift recipient not to open email from LLBean We dont want to spoil a surprise!

Following your order with its tracking number

You can track your shipment by using the shipper's tracking number(s) in the email we send when we ship your order.

If you deleted or did not get this email, please contact us and well be glad to give you the shipper's tracking information

Checking your order in Order TrackingfHi story

You can always check the status of your order by going to OrderTrackino/Historv. Changing an order or backorder

Order: We're sorry, orders cannot be changed once they've been submitted. We process orders very quickly Once we have started to put your order together, we can't slop the process. We apologize for any inconvenience. We hope that for most cases our faster processing time works to your advantage.

Backorder: If you have something that is on backorder and want to change that, please contact us.

Checking all your orders for the past year

If you set up an account at llbean.com, you can look at all the orders you've placed on the LL Bean web site and by phone during the past year. You can use this feature to check your current order(s), review past orders, and find items you may want to order again.

To view your order history online, create an account. Your complete order history will be available immediately after youVe made your first llbean.com purchase.

Bringing all the headings ( ^J together at the top gives people an overview and an easy way to get to one section. (See Guideline 11 later in this chapter.)

This is one of three topics _

( ^J that were in the long first paragraph of the original. I split the original into three separate sections.

©I rewrote most of the headings as action phrases (gerunds, "-ing" forms).

I broke the pattern of "-ing" f ^yj headings for the one about keeping gifts secret to get readers' attention.

©I moved the section about keeping gifts secret higher on the page so that more people see and read it.

✓^S Statements probably would ' work as well as action phrases for the headings.

Figure 10-14 My suggestion for reorganizing and rewriting the L.L. Bean page about tracking your order.

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